FAQ
1. How can I contact THE LINEAGE EMBROIDERY for business transaction?
It is very easy; simply give us your idea, reference number or picture of article you are interested in. For your convenience, you may also send drawing of article. You can forward your demand via E-mail, fax or letter. On receiving your inquiry, our effective and qualified sales team will contact you to provide further assistance. We are available 24/7 for your assistance.
2. What is the range of your products?
THE LINEAGE EMBROIDERY manufactures and supplies a massive range of Customized uniform accoutrements for uniformed personnel of law enforcement departments. We also produce custom hand embroidered badges for schools, clubs, universities and all other academia.
We have a very broad and massive range of products including HAND EMBROIDERED BULLION BADGES, FAMILY CREST, INSIGNIA MILITARY BADGES, REGIMENTAL BADGES, PEAK-CAPS, VISORS & CAP ACCESSORIES, YACHT & GOLF CLUB BADGES, COAT OF ARMS, FLAGS, BANNERS, PENNANTS, CLAN CRESTS, HAND EMBROIDERED KEY RINGS, EMBROIDERED EMBLEMS, SEQUIN PATCHES, WOVEN LABELS, MACHINE/WOVEN EMBROIDERED BADGES, FASHION BULLION BADGES, UNIFORM ACCESSORIES & ACCOUTREMENTS (AIGUILLETTES, LANYARDS, SHOULDER BOARD, EPAULETTE, SLIP-ON, CEREMONIAL EPPAULETTE), BELTS (WEBBING BELTS, CEREMONIAL BELTS), SASHES, R.A.O.B REGALIA, MASONIC REGALIA & FRATERNAL REGALIA, WW1& WW11 REPRODUCTIONS, CIVIL WAR REPRODUCTIONS.
3. How much time required for delivery process?
We are very effective in customer satisfaction. For trial order, we dispatch ART-Work sample within 24 hours via E-mail and very next day we dispatch picture of manufactured sample, once the selection is made, completed sample takes 2 to 3 working days to reach the destination. For final order shipment, time depends upon quantity of order and also we give importance to our customer’s required time frame. We do in-home production and it is our priority to complete orders timely.
4. What is the duration of shipment from dispatched place to destination?
We have Express Services VIA DHL, EMS, TNT, FedEx and UPS depending upon buyer's DESTINATION. For customer’ satisfaction, we may use requested Cargo Service after negotiating shipment charges.
5. How can I know about detail of shipping charges?
Please go to our home page and click on Shipping Cost icon.
6. What is your packaging process?
We follow ISO packaging standards i.e. major card board box’s weight does not exceed 20KGs. We take immense care of packaging; first we wrap each article in separate polythene bag.
For bulk quantity, we put wrapped articles in card board boxes. On special request, we put each polythene wrapped article in separate small card board box. Special instructions may also be followed on customer’s request.
7. Is there any product return policy?
Yes, we always try our best to satisfy our customers. If there is manufacturing error in our product or there is difference b/w sample and our manufactured article. Please contact within 15 days of receipt date. We will make necessary arrangements for replacement.
8. Can I demand samples of your products?
We offer sample service to our new customers for their quality trial & evaluation of our products. There is No Cost for sample (up to 3pcs) although customer needs to pay shipment charges for the sample.
9. What is the procedure for payments?
We prefer safe & sound transfer of money. We usually use two ways for payment transactions.
Bank Transfer i.e. wire & swift transfer,
Western Union Money Transfer ZARCO.
10. Is there any minimum order limit?
We are here for every customer and we do not have minimum order limit. We welcome each & every customer making order for 1pc or 100pcs.
11. Are you interested in credit business?
Yes, we do credit business on special conditions i.e. half payment in advance with P.O and remaining half on/before shipment’s departure.
12. What is your worth in international market?
We do have our clients in global markets of China, UAE, Oman, Qatar, Bahrain, Australia, Germany, U.K, Canada and U.S.A. We have earned this worth by providing best quality, economical & competitive prices & in-time delivery.
13. What is the procedure adopted for order completion?
When payment process is completed, orders are scheduled to their relevant departments. First of all, we manufacture 1 sample of each article and present it to customer via e-mail for approval or any amendment, after approval, entire production is initiated and a confirm delivery date is given to customer.
14. What are basic steps involved in making a specific order?
Art –work or design is provided either by customer or us. According to design & quantity, Quote is placed and after acceptance we start manufacturing sample and dispatch their images to customer via email attachment, if any change demanded, we do amendments and images are sent again for approval. After approval, order details are provided to manufacturing department and completion date is given to customer. At this stage, payment request is made to customer and after receiving the receipt from bank or western union, production process starts. We also do credit business on some special terms & conditions.
For your information, delivery time starts from the date, we receive payment receipt.
15. Is there any chance of beating competitor’s price, if I get similar from them?
We are sure about the quality of our product, we use very fine material with superb quality and give guaranteed finishing, we demand competitive & economical prices for best quality and we do not know about the quality of competitor and material he is using, so it is not convincing to compromise quality for price.